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Overall, the Six Step method is a simple and reliable way to solve a problem.
It helps keep groups on track, and enables a thorough investigation of the problem and solution search.
It involves implementers and users, and finds a justifiable, monitorable solution based on data.
For example, once the real problem is identified – using “2.
Determine the Root Cause(s) of the Problem”, the group may return to the first step to redefine the problem. The goal is not to solve but to evolve, adjusting the solution continually as new challenges emerge, through repeating the Six Step Process.
Step One is about diagnosing the problem – the context, background and symptoms of the issue.
Once the group has a clear grasp of what the problem is, they investigate the wider symptoms to discover the implications of the problem, who it affects, and how urgent/important it is to resolve the symptoms.
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The 5 step approach is probably the simplest structured problem solving approach available.
At this stage groups will use techniques such as: As this step continues, the PS group will constantly revise the definition of the problem.
As more symptoms are found, it clarifies what the real problem is.